Caf Supervisor Full Time

Posted on 1 year ago SG, Clementi

Visits : 18

Location: Clementi

Salary: Contact us

  • Plan staff roster to ensure adequate manpower for the team
  • Monitor opening, operating, and closing of shifts
  • Develop strategies to achieve coffee/tea sales targets according to customers' profiles
  • Coordinate crisis response and recovery activities in accordance with business continuity policies
  • Mentor and train new staff
  • Translate team members’ skill requirements into learning and development plans
  • Analyse current customers' profiles and beverage preferences to provide targeted recommendations
  • Deploy customer service standards to drive organisation's customer experience goal
  • Recommend initiatives to minimise customer service performance gaps
  • Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
  • Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
  • Monitor team's adherence with the organisation's Workplace Safety and Health (WSH) policies and procedures
  • Review existing work processes and procedures in accordance with process improvement reviews
  • Propose to management on the initiatives for continuous improvement within the team
  • Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
  • Create new coffee/ tea beverage recipes based on customers' profiles and beverage preferences
  • Monitor the preparation of coffee-based beverages and teas
  • Monitor the operations of Point of Sales (POS) Systems when managing beverage order
  • Any other ad-hoc duties as assigned by the Manager
  • Work Location: The Clementi Mall
  • Minimum 3 to 5 years in supervisory role and preferably with work experiences in a café environment
  • Skilful in preparing beverages made from coffee and tea
  • Comfortable in handling non-halal ingredients and food products
  • Knowledge on the different types of coffee
  • Able to work full-time
  • Able to commit on weekends and public holidays
  • Strong work ethics, communication and interpersonal skills
  • Team leader with positive attitudes
  • Able to commerce work immediately or within short notice
  • Only Singaporeans need apply